Support
and disclaimers.
Where to ask for help, what item support covers, how to get a fast answer, and the disclaimers that apply to running an AI video studio.
01How to get support
Use the support tab of the item page where you bought Kinetica, signed in with the purchasing account. That lets us check the licence and keep a history of your case. Pre-sale questions go to the item's comments.
02What support covers
| Included | Not included |
|---|---|
| Questions about how Kinetica works and how to use its features | Installation or hosting done for you |
| Bugs in the item as delivered | Customisation and new features |
| Updates that fix reported bugs | Problems caused by modified code, third-party services, hosting or server configuration |
| The billing, limits or outages of Anthropic, ElevenLabs, Stripe, Resend or Pexels | |
| Legal, tax or licensing advice |
03How to get a fast answer
- Search these docs first (press
/); most setup errors are in Troubleshooting. - Tell us the version (
/healthzor the console header), whether you use Docker or plain Node, and the output ofnode --version. - Paste the exact error and the matching lines of the server log (
docker logs kineticaorjournalctl -u kinetica), and a screenshot of System health if it is about rendering. - Never send API keys,
.envfiles,ADMIN_SECRET_KEY, passwords or backups. We will never ask for them.
04Reporting a security issue
Report vulnerabilities privately through the item support tab with steps to reproduce. Please do not post them in public comments.
05Disclaimers
Storyboards, copy, translations and voiceovers are written by AI models from what people type. Kinetica instructs Claude to state only facts it is given, but AI output can still be wrong. People should check every video before they publish it.
You and your customers are responsible for what you upload and publish: pictures, logos, music and claims. Upload only material you own or hold a licence for. Your own terms of service should say so.
Kinetica is revenue-ready: it contains the plans, credit packs and credit prices described in Plans and credits. What you earn depends on your market, prices and costs; nothing in this documentation is a forecast or a promise.
Privacy, consumer, tax and AI rules differ by country. You, the operator, are responsible for complying with the laws that apply to you and your customers, and with the terms of the services you connect. Nothing in this documentation is legal advice.